Frequently Asked Questions
1  I have a one-piece tub surround. Will your shower screens work with this?
It is often possible to install our shower screens with one piece surrounds as long as the surrounds are strong enough to support them. We would normally recommend the semi-frameless model for this application because the weight is supported from beneath (not by the wall of the surround).
2  Where can I purchase replacement seals?
We normally have plenty of replacement seals in stock. You can order one by clicking here.
3  Do I need someone to come out and measure up?
Because there is a gap at the open end of a shower screen, it is not necessary to take accurate measurements. As long as you have sufficient space (height and width) and the walls and tub are plumb and level the the shower screen should fit.
4  Your FAQs answered lots of my questions. I have another: Do you have the names of one or two pros in San Francisco who have experience installing your screens? I am not "handy" Your product appears to be just what I am looking for. I am thinking of 70 inches high and still deciding between 30 and 33 inches. I would pick semi-frameless because it seems sturdier. I like that you use the thicker glass.
Thanks for your inquiry Mary, I'm glad we covered most of what you wanted to know in the FAQs. We do have the names of installers in San Francisco; can you please send a quick email to email@example.com with 'Installers in San Francisco' as the subject and we'll respond. Regarding the choice of width, there are a few considerations, I recommend calling 800.275.3824 to discuss the pros and cons of each.
5  Hello, Do you have companies in the U.S? Thank you
Hello, thanks for your inquiry. We are based in the US (Chicago) and ship nationwide. Please feel free to contact us again if you have any other questions; 312.239.8937 or firstname.lastname@example.org. Thank you.
6  Is your 30" semi-frameless screen exactly 30" wide or is wider - 30" of glass plus the width of the hinge and mounting bracket?
Dear Blair, thanks for your question. The 30" dimension is the overall width, including the gap (which is a little over 0.3") between the glass and the wall. Feel free to contact us again if you would like to discuss further
7  Can I buy the hardware from you guys? Hinges, etc.. - Shelley
Thanks for your question Shelley. We don't normally sell the hardware separately but if you'd like to contatct me (email@example.com / 312 239 8937) I may be able to help depending on what we have available.
8  Where can I download the installation guide?
9  How do I order a replacement seal?
To order a replacement seal, click here.
10  My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?
We do have customers who use our shower screens over tubs which are in the corner of their bathrooms, rather than in an alcove. Normally the tub is 5 feet long or longer and the water pressure and direction is not sufficient for the water to get past the other end of the tub. One or two customers have installed a second shower screen at the opposite end of the tub however, to ensure that water doesn’t escape here
11  The shower door in our master is 3/8, I'm concerned about using thinner 5/16? It seems 3/8 is more standard for frameless - do you offer this option?
Hi Sarah, thanks for your inquiry. Curently we only offer 5/16" (8mm) glass, (we have been frameless bathtub shower screens in 5/16" glass for many years). We like this thickness for bathtub shower screens because they are not too heavy (3/8" is 25% heavier) but also not flimsy either, unlike 1/4" (6mm) glass which can 'wobble' when bumped/knocked. I hope this helps but please feel free to contact us again if you have any other questions, 800.275.3824 or firstname.lastname@example.org.
12  I read there was a 24" w version on some models, but see nothing further about which that is?
Thanks for your inquiry Carol. Yes, we have one frameless model, 60" high by 24" wide with a round glass top corner and the ClearShield hydrophobic glass coating (both faces). It is avaialble in any of the hinge finishes shown for $449 + $70 shipping. Please feel free to contact us again (email@example.com or 800.275.3824) if you have any other questions or would like to place an order.
13  Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?
Hi Janet, thanks for your question. Yes, our shower screens can work for tubs with rounded tops along the length. It is important to make sure that the shower screen is positioned so that the water runs off the glass and back into the tub, i.e. just inside the higest part of the tub. I recommend that you call us on 800.275.3824 to check that your tub would be suitable.
14  I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?
Thank you for your question, sorry it took a while to reply. We recommend using the anchors. Please feel free to contact us if you have any further questions (firstname.lastname@example.org or 312 239 8937).
15  Hi, I'd like to order a door with a 'brushed gold' hinge but all you have is polished gold or polished brass. Is there anyway to get a brushed gold option?
Thanks for your inquiry. We do offer a satin brass finish, which may suit you, see below. Please feel free to call or email us if you have any further questions (800.275.3824 / email@example.com)
16  Do you make custom sizes? 55"x 30" for example
Thanks for your inquiry. Currently we only offer stock sizes - 60" x 30" is the closest we have I'm afraid. Feel free to contact us is you have any other questions, 800.275.3824 or firstname.lastname@example.org
17  Do Ark Showers screens let any water out?
This is the question we get most, particularly from those who are unaccustomed to bathtub shower screens. Considering each of the four edges of the bathtub shower screen in turn:
At the open end: The 33.5" models are wide enough to contain the water in most showers. The 30" wide models offer less water protection so it may be necessary to angle the shower head down more if you select one of these. If you have a shower curtain or sliding tub door it is possible to test how a shower screen would work by opening the curtain/door to 30/33.5" and running the shower. We recommend checking this, particularly if you are planning to order the 30" model.
Above: For typical bathtubs (around 14" high, or more), any of our models will be tall enough to keep the water in. The height a shower screen needs to be depends on the height of the shower head and pressure of the water – the higher the pressure, the higher the water will bounce when it hits the person showering. Most ‘off the shelf' sliding tub doors are 56-58" high, compared with our shortest shower screen which is 60" high. The additional height of the 64 and 70" models does not provide any additional functional benefit but customers sometimes select them for aesthetic reasons, e.g. to match the lines of a window or shower head.
At the wall: The hinge for the semi-frameless shower screen is different to that of the frameless shower screen. With the semi-frameless design, the continuous hinge will not allow water to escape as long as the joint between the shower screen and the wall has been sealed (using 100% silicone caulk). With the frameless design, there is a gap of approximately 3/8" between the back of the glass and the wall. We provide wall seals to fill this gap but there are still joints between the seals hinge/bottom seal and the does permit a little water to escape. Additionally there are gaps between the fixed and moving parts of the hinges. Usually these joints/gaps don't cause any problems because the water does not tend to land there but nevertheless it is not perfect.
Below: The bottom seal is formed to guide water running down the glass back into the bathtub and also to prevent water from escaping under the glass. The seal works well as long as the tub surface is flat and level or sloping into the tub, (so that the water will run into the tub and not towards the wall or bathroom floor) and the gap between the bottom of the glass is correct (i.e. 3/8 to 1/2" or 10mm).
18  I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.
Thanks for your inquiry. You could try Jason Munro, 717.471.0295, he came highly recommended by another customer - hopefully he is close enough to you. Quite often the tiler or similar is happy to do the work; that might be worth a try if you know one. Please feel free to contact us again if you have any other questions, email@example.com or 800.275.3824.
19  When may an Ark Shower Screen not be suitable?
Occasionally we come across situations where our shower screens will not fit or function correctly, e.g.:
- Alcove ceilings. Sometimes our customers have bathrooms in attic spaces where the ceiling slopes down away from the shower head. This leaves limited clearance for a shower screen, particularly at the top corner. Usually however the smallest model we offer with a rounded glass top corner will fit.
- Bathtub features, e.g. decorative ‘steps’. Our shower screens are rectangular in shape so require that the tub and the wall meet at a right angle with no steps, rounded corners and similar features which would prevent them from sitting correctly. Sometimes modifications can be made to suit the shower screens but unfortunately the glass cannot be modified because it is tempered and will shatter.
- Some one-piece bathtub surrounds. Some one-piece bathtub surrounds may be unsuitable for mounting shower screens to mainly because they may not have sufficient rigidity. Other surrounds are suitable however, it varies.
- Tile protrusions, e.g. bull noses, chair rails. Tile protrusions will prevent the shower screen from being mounted correctly. Normally the protrusion can be modified to suit though.
- Drop-in or free standing tubs. Bathtub shower enclosures must be constructed so that the water always returns to the bathtub; there cannot be any obstacles to prevent this (otherwise the water will go somewhere else, usually the floor). Alcove bathtubs are designed so that the tiles go down over the tub ledge and any water running down the walls will go into the tub. Drop in bathtubs normally have a tub ledge which is above the tile work, preventing the water from returning to the tub.
- Body jets. Body jets normally project the water horizontally out from the wall at significant pressure. It is unlikely that our shower screens can contain the water.
- Controls for air/water jet tubs. Sometimes massage tubs have control panels which are mounted such that they will prevent the movement of the shower screen in one direction (normally into the tub). This may not rule out the use of a shower screen but it is worth considering. Also, it is worth checking that the control panel is sufficiently watertight that it can be exposed to water from an overhead shower.
- Showerheads which are not mounted at the end of the tub. If you have a rainshower which is mounted in the middle of the tub for example, the shower screen may not be wide enough to keep the water in.
- Very uneven walls or tubs which are not level. A limited amount of adjustment is available within our shower screens to accommodate walls which are not plumb and tubs which are not level and this is sufficient for most situations. The semi-frameless models are more accommodating than the frameless models. However if the wall is a long way off plumb or the tub a long way off level then our shower screens may not work because they form a right angle at the corner where the tub and wall meet.
- Tubs which are not flat. Very occasionally we come across tubs which are not flat, specifically they may have a depression in the surface which the bottom seal cannot accommodate. To date we have only every come across this situation with cast iron bathtubs.
20  How far does the shower screen swing in/out?
The shower screen can swing all the way in or out (until it is parallel with the wall), unless something is in the way (e.g. the toilet), which there usually is. See photos below: