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Frequently Asked Questions

Below are answers to the questions we get asked most often. If you can't find an answer please ask by using the button below or contact us.

1  Where can I download the installation guide?

2  My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?

3  I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?

4  How do I order a replacement seal?

5  Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?

6  I read there was a 24" w version on some models, but see nothing further about which that is?

7  Do you make custom sizes? 55"x 30" for example

8  Hi, I'd like to order a door with a 'brushed gold' hinge but all you have is polished gold or polished brass. Is there anyway to get a brushed gold option?

9  I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.

10  If I ordered the shower glass today, when can I expect to receive it?

11  The seal has holes on either end that seem to let water in. I can clean it with pipe cleaners but was wondering if you had caps for this seal? Thanks

12  Do Ark Showers screens let any water out?

13  When may an Ark Shower Screen not be suitable?

14  How far does the shower screen swing in/out?

15  My toilet/vanity is very close to my tub. Will a shower screen work?

16  Are shower screens safe for bathing children?

17  What is ClearShield?

18  Do I need to specify left or right hand?

19  How do I change the bottom seal?

20  Hi! We've just finished our bathroom renovation with one of your beautiful shower doors, we love it! We got one with the 'clear shield', any special directions for cleaning it? Thank you!

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