Frequently Asked Questions

21  What size of tub do I need?

Our shower screens are designed to work with tubs are five feet long or longer. With a five foot tub this leaves a gap at the open end of around 25/28.5" if the 33.5/30" model respectively is selected.

22  After ordering an in stock item how long til it is shipped? And estimated shipping for Massachusetts Thanks Jim

Dear Jim, we ship most of our orders in 1-2 business days from order placement and shipping to Massachussetts takes 3 business days, so you would receive it about a week from order placement.  Thank you.

23  Can I replace sliding shower doors with a shower screen?

Yes, it is certainly possible to replace an old glass sliding tub enclosure with one of our shower screens. The holes where the old slider door assembly was attached to the wall will probably need to be patched but otherwise it should be no different than installing a shower screen to replace a curtain.

24  Hello, Do you have companies in the U.S? Thank you

Hello, thanks for your inquiry.  We are based in the US (Chicago) and ship nationwide.  Please feel free to contact us again if you have any other questions; 312.239.8937 or info@arkshowers.com.  Thank you.

25  The shower door in our master is 3/8, I'm concerned about using thinner 5/16? It seems 3/8 is more standard for frameless - do you offer this option?

Hi Sarah, thanks for your inquiry.  Curently we only offer 5/16" (8mm) glass, (we have been frameless bathtub shower screens in 5/16" glass for many years).  We like this thickness for bathtub shower screens because they are not too heavy (3/8" is 25% heavier) but also not flimsy either, unlike 1/4" (6mm) glass which can 'wobble' when bumped/knocked.  I hope this helps but please feel free to contact us again if you have any other questions, 800.275.3824 or info@arkshowers.com.

26  Is your 30" semi-frameless screen exactly 30" wide or is wider - 30" of glass plus the width of the hinge and mounting bracket?

Dear Blair, thanks for your question.  The 30" dimension is the overall width, including the gap (which is a little over 0.3") between the glass and the wall.  Feel free to contact us again if you would like to discuss further

27  Your FAQs answered lots of my questions. I have another: Do you have the names of one or two pros in San Francisco who have experience installing your screens? I am not "handy" Your product appears to be just what I am looking for. I am thinking of 70 inches high and still deciding between 30 and 33 inches. I would pick semi-frameless because it seems sturdier. I like that you use the thicker glass.

Thanks for your inquiry Mary, I'm glad we covered most of what you wanted to know in the FAQs.  We do have the names of installers in San Francisco; can you please send a quick email to service@arkshowers.com with 'Installers in San Francisco' as the subject and we'll respond.  Regarding the choice of width, there are a few considerations, I recommend calling 800.275.3824 to discuss the pros and cons of each. 

28  Do you offer custom sizes?

Currently we do not offer custom sizes, however there are very few situations where a custom size is necessary.

29  Do I need someone to come out and measure up?

Because there is a gap at the open end of a shower screen, it is not necessary to take accurate measurements. As long as you have sufficient space (height and width) and the walls and tub are plumb and level the the shower screen should fit.

30  I have removed my tub and wish to use a shower screen for a walk-in shower? Would it work?

It is quite common for customers to install our shower screens for use with this type of walk-in set up, usually with the 70" high by 33.5" wide models. We recommend that you check that 33.5" will be sufficient coverage for the spray pattern in your shower (by using a shower curtain for example).

31  Where can I purchase replacement seals?

We normally have plenty of replacement seals in stock. You can order one by clicking here.

32  I have a one-piece tub surround. Will your shower screens work with this?

It is often possible to install our shower screens with one piece surrounds as long as the surrounds are strong enough to support them. We would normally recommend the semi-frameless model for this application because the weight is supported from beneath (not by the wall of the surround).

33  Can I buy the hardware from you guys? Hinges, etc.. - Shelley

Thanks for your question Shelley.  We don't normally sell the hardware separately but if you'd like to contatct me (andrew.kirkwood@arkshowers.com / 312 239 8937) I may be able to help depending on what we have available. 

34  Where can I download the installation guide?

You can download the installation guide for the frameless models here and the installation guide for the semi frameless models here

35  My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?

We do have customers who use our shower screens over tubs which are in the corner of their bathrooms, rather than in an alcove. Normally the tub is 5 feet long or longer and the water pressure and direction is not sufficient for the water to get past the other end of the tub. One or two customers have installed a second shower screen at the opposite end of the tub however, to ensure that water doesn’t escape here

36  I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?

Thank you for your question, sorry it took a while to reply.  We recommend using the anchors.  Please feel free to contact us if you have any further questions (info@arkshowers.com or 312 239 8937).

37  How do I order a replacement seal?

To order a replacement seal, click here.

38  Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?

Hi Janet, thanks for your question.  Yes, our shower screens can work for tubs with rounded tops along the length.  It is important to make sure that the shower screen is positioned so that the water runs off the glass and back into the tub, i.e. just inside the higest part of the tub.  I recommend that you call us on 800.275.3824 to check that your tub would be suitable.

39  Do you make custom sizes? 55"x 30" for example

Thanks for your inquiry. Currently we only offer stock sizes - 60" x 30" is the closest we have I'm afraid.  Feel free to contact us is you have any other questions, 800.275.3824 or info@arkshowers.com