Frequently Asked Questions

Below are answers to the questions we get asked most often. If you can't find an answer please ask by using the button below or contact us.

21 Can I buy the hardware from you guys? Hinges, etc.. - Shelley

22 Do you offer custom sizes?

23 Your FAQs answered lots of my questions. I have another: Do you have the names of one or two pros in San Francisco who have experience installing your screens? I am not "handy" Your product appears to be just what I am looking for. I am thinking of 70 inches high and still deciding between 30 and 33 inches. I would pick semi-frameless because it seems sturdier. I like that you use the thicker glass.

24 I have removed my tub and wish to use a shower screen for a walk-in shower? Would it work?

25 Where can I purchase replacement seals?

26 Do I need someone to come out and measure up?

27 I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?

28 I have a one-piece tub surround. Will your shower screens work with this?

29 Where can I download the installation guide?

30 Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?

31 I read there was a 24" w version on some models, but see nothing further about which that is?

32 The seal has holes on either end that seem to let water in. I can clean it with pipe cleaners but was wondering if you had caps for this seal? Thanks

33 Hi, I'd like to order a door with a 'brushed gold' hinge but all you have is polished gold or polished brass. Is there anyway to get a brushed gold option?

34 Do you make custom sizes? 55"x 30" for example

35 If I ordered the shower glass today, when can I expect to receive it?

36 How do I order a replacement seal?

37 I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.

38 My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?

39 I am interested in your frameless shower panel. I don’t believe there is a stud behind the tile where I want to install the panel. Can I still install the panel?

PAGE :

Can't find the answer you are looking for?

Ask Question

Frequently Asked Questions

21 Can I buy the hardware from you guys? Hinges, etc.. - Shelley

Thanks for your question Shelley. We don't normally sell the hardware separately but if you'd like to contatct me (andrew.kirkwood@arkshowers.com / 312 239 8937) I may be able to help depending on what we have available.

22 Do you offer custom sizes?

Currently we do not offer custom sizes, however there are very few situations where a custom size is necessary.

24 I have removed my tub and wish to use a shower screen for a walk-in shower? Would it work?

It is quite common for customers to install our shower screens for use with this type of walk-in set up, usually with the 70" high by 33.5" wide models. We recommend that you check that 33.5" will be sufficient coverage for the spray pattern in your shower (by using a shower curtain for example).

25 Where can I purchase replacement seals?

We normally have plenty of replacement seals in stock. You can order one by clicking here.

26 Do I need someone to come out and measure up?

Because there is a gap at the open end of a shower screen, it is not necessary to take accurate measurements. As long as you have sufficient space (height and width) and the walls and tub are plumb and level the the shower screen should fit.

27 I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?

Thank you for your question, sorry it took a while to reply. We recommend using the anchors. Please feel free to contact us if you have any further questions (info@arkshowers.com or 312 239 8937).

28 I have a one-piece tub surround. Will your shower screens work with this?

It is often possible to install our shower screens with one piece surrounds as long as the surrounds are strong enough to support them. We would normally recommend the semi-frameless model for this application because the weight is supported from beneath (not by the wall of the surround).

29 Where can I download the installation guide?

You can download the installation guide for the frameless models here and the installation guide for the semi frameless models here

30 Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?

31 I read there was a 24" w version on some models, but see nothing further about which that is?

32 The seal has holes on either end that seem to let water in. I can clean it with pipe cleaners but was wondering if you had caps for this seal? Thanks

Thanks for the question. Currently we don't have caps for the bottom seal. However one way to plug the holes is to insert a small amount of clear 100% silicone into each end.

33 Hi, I'd like to order a door with a 'brushed gold' hinge but all you have is polished gold or polished brass. Is there anyway to get a brushed gold option?

Thanks for your inquiry. We do offer a satin brass finish, which may suit you, see below. Please feel free to call or email us if you have any further questions (800.275.3824 / info@arkshowers.com)

34 Do you make custom sizes? 55"x 30" for example

Thanks for your inquiry. Currently we only offer stock sizes - 60" x 30" is the closest we have I'm afraid. Feel free to contact us is you have any other questions, 800.275.3824 or info@arkshowers.com

35 If I ordered the shower glass today, when can I expect to receive it?

36 How do I order a replacement seal?

To order a replacement seal, click here.

37 I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.

38 My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?

39 I am interested in your frameless shower panel. I don’t believe there is a stud behind the tile where I want to install the panel. Can I still install the panel?

Can't find the answer you are looking for?

Ask Question

Frequently Asked Questions

21 Can I buy the hardware from you guys? Hinges, etc.. - Shelley

Thanks for your question Shelley. We don't normally sell the hardware separately but if you'd like to contatct me (andrew.kirkwood@arkshowers.com / 312 239 8937) I may be able to help depending on what we have available.

22 Do you offer custom sizes?

Currently we do not offer custom sizes, however there are very few situations where a custom size is necessary.

24 I have removed my tub and wish to use a shower screen for a walk-in shower? Would it work?

It is quite common for customers to install our shower screens for use with this type of walk-in set up, usually with the 70" high by 33.5" wide models. We recommend that you check that 33.5" will be sufficient coverage for the spray pattern in your shower (by using a shower curtain for example).

25 Where can I purchase replacement seals?

We normally have plenty of replacement seals in stock. You can order one by clicking here.

26 Do I need someone to come out and measure up?

Because there is a gap at the open end of a shower screen, it is not necessary to take accurate measurements. As long as you have sufficient space (height and width) and the walls and tub are plumb and level the the shower screen should fit.

27 I am installing a frameless shower screen. I have solid wood framing behind the tile and backer board where the screen will go. Do I need to use the anchors? Or can I just install the screws into the framing?

Thank you for your question, sorry it took a while to reply. We recommend using the anchors. Please feel free to contact us if you have any further questions (info@arkshowers.com or 312 239 8937).

28 I have a one-piece tub surround. Will your shower screens work with this?

It is often possible to install our shower screens with one piece surrounds as long as the surrounds are strong enough to support them. We would normally recommend the semi-frameless model for this application because the weight is supported from beneath (not by the wall of the surround).

29 Where can I download the installation guide?

You can download the installation guide for the frameless models here and the installation guide for the semi frameless models here

30 Have an old tub with rounded tops down the length, but flat tops head and foot. Can your screens work?

31 I read there was a 24" w version on some models, but see nothing further about which that is?

32 The seal has holes on either end that seem to let water in. I can clean it with pipe cleaners but was wondering if you had caps for this seal? Thanks

Thanks for the question. Currently we don't have caps for the bottom seal. However one way to plug the holes is to insert a small amount of clear 100% silicone into each end.

33 Hi, I'd like to order a door with a 'brushed gold' hinge but all you have is polished gold or polished brass. Is there anyway to get a brushed gold option?

Thanks for your inquiry. We do offer a satin brass finish, which may suit you, see below. Please feel free to call or email us if you have any further questions (800.275.3824 / info@arkshowers.com)

34 Do you make custom sizes? 55"x 30" for example

Thanks for your inquiry. Currently we only offer stock sizes - 60" x 30" is the closest we have I'm afraid. Feel free to contact us is you have any other questions, 800.275.3824 or info@arkshowers.com

35 If I ordered the shower glass today, when can I expect to receive it?

36 How do I order a replacement seal?

To order a replacement seal, click here.

37 I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.

38 My tub is in a corner (not an alcove). Will the water escape at the opposite end of the tub (to where the shower head is)?

39 I am interested in your frameless shower panel. I don’t believe there is a stud behind the tile where I want to install the panel. Can I still install the panel?

Can't find the answer you are looking for? Ask Question

Can't find the answer you are looking for?

Ask Question