Frequently Asked Questions
1  How far does the shower screen swing in/out?
The shower screen can swing all the way in or out (until it is parallel with the wall), unless something is in the way (e.g. the toilet), which there usually is. See photos below:
2  My toilet/vanity is very close to my tub. Will a shower screen work?
It is very common for the bathtub to be next to a toilet or vanity preventing the shower screen from swinging very far. However the majority of customers enter and exit the bathtub through the open end to take a shower, so the glass isn't moved regularly. Some people move the glass to access the controls but normally there is enough clearance for this purpose. It is worth considering using an adhesive bumper to prevent the glass from bumping directly into the vanity or toilet, particularly if the vanity has a stone countertop. These can often be found at hardware stores and Bumper Specialities has a wide selection.
3  How do I change the bottom seal?
TIP: Some customers find that water collects in the seal cavity (created as a result of the integral drip rail). One way to prevent this is to squirt a small amount of clear silicone caulk into each end of the seal and leave it to cure for a few days prior to installing the new seal. If you have a semi-frameless shower screen (with one hinge, not two), you will need to insert the small plastic part into the end which goes nearest to the hinge, after you have squirted the caulk in and before it has cured.
a) Remove the existing bottom seal:
- Gently swing the glass into or out of the bathtub (whichever is most convenient) enough to gain access to the bottom seal at the open end.
- Grip the seal at the open (leading) end and gently ease it vertically down until the vinyl part which grips the glass is free of the glass. The sweep may be tight at the start but once it starts to move it will get easier. One way get the seal moving is to place the finger nails along the top edges of the sweep and pull gently down from below.
- Once the sweep is free of the glass at the open end you can get a better grip and pull down working from the open end towards the wall end. It will be necessary to move the glass further into/out of the bathtub as you get closer to the wall to provide clearance. Eventually you will need to pull the seal outwards and downwards until you can completely remove it from the glass. A little water on the glass can help the seal to slide off more easily.
b) Clean the glass before replacing the seal:
- Clean the edge of the glass if required and leave the glass moist; this makes it much easier to push the new seal on.
d) Fit the new bottom seal:
The seal must orientated with the flanged side pointing into the shower area as indicated by the red arrow below:
- Locate the wall end of the seal on the bottom edge of the glass and slide it along until it butts tightly with the wall seal.
- Ease the seal onto the bottom of the glass, working from the wall end of the glass towards the open end of the glass (i.e. the reverse of removal). This can be a bit tricky so take your time.
- Once the seal is attached all the way along, go back along it and check that it is pressed all the way onto the glass.
- The new seal can sometimes stick a bit on the tub when it is new so ease it gently back to the closed position.
4  When is an Ark Shower Screen a good solution?
An Ark Shower Screen works well with most bathtubs for over bath showers. If you have the typical set up, with a bathtub mounted in an alcove and the showerhead coming out of the wall above the drain then a shower screen will probably work for you.
5  What height to I need?
All three heights (60”, 64” and 70”) are tall enough to prevent the water going over the top if the shower screen is mounted over a bathtub so we normally recommend the 60" model because it is tall enough. (Typically sliding tub shower doors are around 58” high). The reasons for selecting a higher model (64” or 70”) are therefore aesthetic only, e.g. you have high ceilings or you are matching another feature in the bathroom (a tile line, light fixture, window line etc.) with the top edge of the shower door, or you prefer the proportions of the taller models.
6  What is ClearShield?
ClearShield is a polymeric resin that bonds chemically with the glass to form a hydrophobic (water hating) coating on the surface of the glass. The coating is inert, transparent and non-hazardous but it causes the water droplets to bead up and run off the glass more readily than they do on ordinary glass, leaving less water behind (and any soap, limescale, bacteria or other residues). Consequently, far less cleaning is required to keep your shower screen looking like new. For more information about ClearShield click here.
7  What width do I need?
The 33.5" wide model offers coverage further along the tub but there may be ergonomic reasons to choose the 30" model. As a rule of thumb, if you are planning to use the bath mainly for showering then we recommend the wider (33.5”) model but if you are planning to use the bath mainly for bathing then we would recommend the narrower (30” ) model which provides a slightly wider gap for entry and exit into/from the tub. The wider model provides enough protection for most showers (unless you have an exceptional setup); it may be necessary to angle the shower head down more and stand closer to the shower with the 30” wide model. If you have an existing shower curtain or sliding tub door then you can test the two widths by opening the curtain/door to each width and taking a shower.
8  Do I need to specify left or right hand?
No, the door can be installed on the left or the right.
9  Can I replace sliding shower doors with a shower screen?
Yes, it is certainly possible to replace an old glass sliding tub enclosure with one of our shower screens. The holes where the old slider door assembly was attached to the wall will probably need to be patched but otherwise it should be no different than installing a shower screen to replace a curtain.
10  Hi! We've just finished our bathroom renovation with one of your beautiful shower doors, we love it! We got one with the 'clear shield', any special directions for cleaning it? Thank you!
Hi Anna, thanks for your kind feedback, sorry it took a while to respond. We do have a few tips for cleaning but they are not specific to the ClearShield glass coating. Please refer to our Cleaning Tips document.
11  What size of tub do I need?
Our shower screens are designed to work with tubs are five feet long or longer. With a five foot tub this leaves a gap at the open end of around 25/28.5" if the 33.5/30" model respectively is selected.
12  Do you offer custom sizes?
Currently we do not offer custom sizes, however there are very few situations where a custom size is necessary.
13  I am looking for a list of people who can install your product in Philadelphia. I live in 11930 zip code.
Thanks for your inquiry. You could try Jason Munro, 717.471.0295, he came highly recommended by another customer - hopefully he is close enough to you. Quite often the tiler or similar is happy to do the work; that might be worth a try if you know one. Please feel free to contact us again if you have any other questions, email@example.com or 800.275.3824.
14  Do you offer a trade discount?
We do offer a 10% discount to trade professionals (e.g. contractors, interior designers). We kindly ask you to provide some evidence of your credentials, e.g. a copy of your business license, website or similar. Please feel free to email this to firstname.lastname@example.org and we will get you set up.
15  I have removed my tub and wish to use a shower screen for a walk-in shower? Would it work?
It is quite common for customers to install our shower screens for use with this type of walk-in set up, usually with the 70" high by 33.5" wide models. We recommend that you check that 33.5" will be sufficient coverage for the spray pattern in your shower (by using a shower curtain for example).
16  Where can I purchase replacement seals?
We normally have plenty of replacement seals in stock. You can order one by clicking here.
17  I have a one-piece tub surround. Will your shower screens work with this?
It is often possible to install our shower screens with one piece surrounds as long as the surrounds are strong enough to support them. We would normally recommend the semi-frameless model for this application because the weight is supported from beneath (not by the wall of the surround).
18  Do I need someone to come out and measure up?
Because there is a gap at the open end of a shower screen, it is not necessary to take accurate measurements. As long as you have sufficient space (height and width) and the walls and tub are plumb and level the the shower screen should fit.
19  Your FAQs answered lots of my questions. I have another: Do you have the names of one or two pros in San Francisco who have experience installing your screens? I am not "handy" Your product appears to be just what I am looking for. I am thinking of 70 inches high and still deciding between 30 and 33 inches. I would pick semi-frameless because it seems sturdier. I like that you use the thicker glass.
Thanks for your inquiry Mary, I'm glad we covered most of what you wanted to know in the FAQs. We do have the names of installers in San Francisco; can you please send a quick email to email@example.com with 'Installers in San Francisco' as the subject and we'll respond. Regarding the choice of width, there are a few considerations, I recommend calling 800.275.3824 to discuss the pros and cons of each.
20  How do I order a replacement seal?
To order a replacement seal, click here.