Shipping and leadtime
Due to the Coronavirus pandemic, we are being charged an additional 'oversize' fee and consequently our shipping charge has gone up. We recommend that you purchase through Wayfair or Houzz (who have better negotiating power with FedEx!). We apologize for any inconvenience caused.
We normally ship shower screens in 2-3 business days as long as the model ordered is in stock. We ship using FedEx/UPS Ground service to mainland US. (Please allow additional time for replacement seals, which we ship USPS in batches).
4.8.21: Please note that that the hinges only, (not the glass, that will ship normally) for any orders of Framelss models placed between 4.9.21 and 4.18.21 will ship on 4.19.21.
Damages and other shipping exceptions
Very occasionally the shipping does not go according to plan. Examples include damages, extreme weather and mislaid shipments. When this occurs we do our best to rectify the situation as quickly as possible but we recommend that you allow for shipping exceptions when you place your order.
As a condition of sale, we kindly ask our customers to inspect their new shower screen package when it arrives for signs of shipping damage and to inspect the shower screen itself for damage and imperfections as soon as the box is opened. Please notify us as soon as conveniently possible if anything is amiss so we can rectify the situation. Thank you for your cooperation.
We offer a 30 day refund policy. If your shower screen:
- is unopened, we will cheerfully issue a full refund less shipping costs. Please note that although we charge a $129 shipping fee on our purchases, the return shipping fee will vary depending on ZIP code and can be significantly more.
- has been opened but not installed, we will issue an 80% refund less shipping costs, as long as we receive it in original condition.
- has been installed, we will issue a 50% refund less shipping costs, as long as we receive it undamaged.
Please note that the shower screen needs to be very well protected for return shipping to prevent shipping damage. We recommend using the original packaging if possible, in particular the edge and corner protectors. Additional shrink wrap is normally required, to hold the protectors in place. Return shipping is the responsiblity of the customer and the shipping fees will vary - please check with FedEx.
Please contact us if you need further guidance.
We try to keep our pricing as simple as possible. Our 60" x 30" shower screens start at $399 for the semi-frameless range and $449 for the frameless range plus shipping. Unfortunately shipping has increased recently and it may be more economical to purchase from Wayfair or Houzz, who have better deals with FedEx. For wider, 33.5" models add $49 and for taller, 64"/70" models add $29/$79. ClearShield costs an additional $99 on all models. 10.25% sales tax is applied for Illinois purchases only.
We don't plan to offer 'sale' prices, coupons or anything else. We also sell through Wayfair, Amazon and Houzz so it is worth comparing prices there.
Ordering and payment
You can place an order any time through the website by paying using a credit card or PayPal account if you have one. We stopped taking Amex credit cards because they have increased their fees significantly - please contact us if you have no alternative payment methods and we can process the transaction manually.
Please don't send cash in the mail.